In June 2023,Swoboda Research Centre published a detailed report on Pennine Community Credit Union’s (PCCU) Family Loan and Savings Scheme (where Child Benefit is paid directly into the credit union by the Government for savings and loan repayment). Many credit unions in Britain now offer a family loan product, but there are variations in practice across the sector, some of which have been challenged as detrimental by debt advice agencies.
This free webinar will be facilitated by Nick Money and Paul from Swoboda, and include a presentation summarising the report from David and Tia from PCCU, who will share their organisational learning. It offers a valuable opportunity for practitioners and stakeholders to ask questions of the PCCU team and engage in discussion of how this important service can be delivered effectively and appropriately, and there may also be lessons for wider issues of member service too. The session will be of interest to credit unions who already offer this product as well as those contemplating introducing it or a similar service.